Returns Policy

Kraken warranties our products to be free of any manufacturing or packaging defects.  If there are issues with a product, please contact support at Contact Us for a Return Authorization (RA) number.  Please do not ship product back to Kraken without obtaining a RA number.  Due to safety concerns, Kraken will not accept returns of loaded ammunition.


Orders are shipped within 2 business days of receipt.  Shipping is only available for the United States.

Please check your local and state laws before ordering bullets.  Some states have specific requirements for shipping ammunition (to include bullets for handloading) listed below.  If you are in a state or county with FFL requirements for shipping, please use the FFL dealer's address and provide an email and phone number for us to arrange shipping to that location.

Restricted Shipping (Applies to Ammunition, not Bullets)

  • Illinois: Please send a copy of your FOID and State ID for our records.
    • Chicago, IL: Must ship to FFL Dealer
    • Cook County, IL: Must ship to FFL Dealer
  • California: Must ship to FFL Dealer
  • Massachusetts: Must ship to FFL Dealer

No Shipping (Applies to Ammunition, not Bullets)

  • New York City, NY
  • Washington D.C.